Crikex Privacy Policy — How Your Information Is Protected

This Privacy Policy applies to the online betting and gaming platform operated by crikex (crikex.my). The policies described in this document apply to the crikex website, mobile application, and all associated services.

Crikex takes the utmost care in protecting the personal data of Bangladeshi users. We follow international data protection standards and treat user privacy as our highest priority.

By registering and using the Crikex platform, you are considered to have read and accepted this Privacy Policy. If any part of the policy is unclear, feel free to write to us in Bengali at support@crikex.my.

Crikex only collects the information that is genuinely necessary to operate the platform and deliver services to you. No unnecessary data is collected.

Collected data is retained for a maximum of 5 years. Legal obligations may require retention beyond this period, though still within defined limits.

Your data is used for specific purposes — see the table below for a full breakdown.

Crikex does not sell your personal data to third parties. However, limited information may be shared in specific circumstances outlined below.

• Payment Provider: For deposit and withdrawal transactions, the necessary payment information is shared with our payment partners such as bKash and Nagad.
• Licensing Authority: Submitting required data to regulatory authorities is mandatory in order to maintain our gaming license.
• Law Enforcement: Information may be disclosed in response to a court order, government directive, or fraud investigation.
• Technology Provider: Service providers supporting platform operations — such as cloud hosting and cybersecurity services — operate under strict confidentiality agreements.
• Anti-Money Laundering Authority: Reporting suspicious transactions to the relevant authorities is a legal obligation.

Outside of the cases mentioned above, your data will not be shared with any third party without your explicit consent. All information shared with third parties is limited to the minimum necessary.

Crikex uses industry-standard security technology to protect your data. Our security measures are regularly updated and tested.

• Data stored on our servers is encrypted — meaning it remains unreadable even in the event of a breach.
• Passwords are never stored in plain text on any system — only hashed values are kept.
• Any unusual login attempt on your account triggers an automatic lock along with an email/SMS alert.
• Regular third-party security audits (Penetration Testing) are conducted.
• Staff can only access data that is strictly necessary for their role — no broader access is permitted.

Please note — no system on the internet can guarantee 100% security. Crikex takes every precaution possible, but no platform is entirely risk-free. That is why you should always use a strong password and never share it with anyone.

Crikex uses cookies on its website and app. Cookies are small data files stored in your browser that enable many of the platform's convenient features to function properly.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent login and other core features from working. On the mobile app, cookie settings can be found under "App Settings".

Every registered Crikex member has a set of rights over their personal data. To exercise these rights, write to us in Bengali at support@crikex.my.

All rights-related requests will be responded to within 30 days of receipt. For complex requests, an additional 60 days may be required — you will be notified in advance if this is the case.

Crikex is strictly for individuals aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

Date of birth is verified at the time of registration. If it is found that data has been collected from a minor, that account will be closed immediately and all collected data will be deleted.

The crikex platform may integrate certain third-party services — such as payment gateways, sports data providers, or live streaming partners. Each of these third parties operates under its own privacy policy, available on their respective platforms.

Crikex's privacy policy applies solely to the Crikex platform. Crikex does not control how third-party sites or services handle your information and is not responsible for their practices.

We recommend reading the privacy policy of any third-party service before connecting it to your account.

Crikex may update this Privacy Policy at any time. Members will be notified of significant changes via email or in-app notification.

The date of the latest policy update is shown at the top of this page. Any changes take effect from the date they are published. Continued use of the platform will be considered acceptance of the updated policy.